FAQ's
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@comfysleepshome.co.uk
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How to track my order?
If you have any questions regarding your order, please call us on 01924 763924 or try our work mobile on 07759 680229
How long will it take to receive my order?
Typically it takes 5-10 business days to receive your order. Certain items can take longer but our efficient delivery team will always update you.
What is the return policy?
If you are not happy with your purchase for any reason or in the rare instance you have experienced any defects with the product(s) ordered, please contact us within 14 days to see if we can resolve the issue. This could be determined through sending out a replacement product, component, or an alternative solution that is suitable. Please note this applies to standard NON bespoke products such as pillow cases, duvets etc. FOR MORE INFORMATION PLEASE READ OUR REFUND POLICY https://www.comfysleepshome.co.uk/policies/refund-policy
Can I exchange an item?
All our beds are made from scratch and bespoke, for that reason we're unable to offer exchanges unless of course there's a manufacturing fault or defect. However give us a call on 01924 763924/07759 680229 and we'd be happy to try and help
Do you offer assembly services?
Yes, we offer optional assembly on many of our products. You can select this service at checkout if it's available for your item.
Do you provide a warranty?
Yes, all products come with a standard manufacturer warranty. Warranty length varies by item and is listed on each product page.
Q: βWhat I have to do when I need your support?β
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/Β Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.